As the Assistant Restaurant Manager, your primary role is to support the Restaurant Manager and General Manager in delivering exceptional service and unforgettable dining experiences for our guests. In their absence, you will be responsible for leading the Front of House Team.
You will ensure smooth daily operations, maintain the highest service standards, and provide leadership to elevate both team performance and guest satisfaction.
You will be accountable for:
* Leading the team to deliver consistent 5-star service, ensuring an extraordinary experience for every guest.
* Organizing the team's daily tasks, scheduling shifts, and ensuring efficient and seamless service during both peak and off-peak hours.
* Conducting daily team briefings, setting each shift up for success, and motivating your team to excel.
* Training, empowering, and inspiring your team to deliver exceptional service while maintaining operational standards.
* Being hands-on during service, providing guidance, and ensuring service quality meets or exceeds expectations.
* Collaborating with the kitchen and other departments to ensure accurate and timely order processing and delivery.
* Handling guest feedback and resolving any issues promptly and professionally, ensuring no guest leaves unsatisfied.
* Monitoring guest reviews and addressing recurring issues to continuously improve service.
* Ensuring compliance with health, safety, and hygiene regulations at all times.
* Managing inventory, ensuring adequate supplies, and timely replenishment.
* Supporting financial performance by achieving department targets, managing expenses, and contributing to cost control.
* Providing ongoing coaching and feedback to team members, developing their skills, and driving performance.
* Assisting with reporting, analysing relevant data, and contributing to management reviews.
Qualifications: What you will need to be successful in this role:
Essential:
* 1-2 years of experience in a supervisory role within the hospitality industry. Experience within a fine-dining restaurant and/or 5-star luxury hotel is desirable.
* A strong understanding of 5-star hospitality standards and the passion to deliver them consistently.
* Exceptional communication skills, with the ability to lead and inspire your team.
* Quick thinking, resourceful, and capable of problem-solving in real-time.
* Ability to work under pressure in a fast-paced environment and maintain high standards.
* Flexibility to work rotating shifts, including weekends and public holidays.
Desirable:
* Familiarity with industry-related software, such as POS systems and reporting tools.
* Basic computer skills and knowledge of reservation systems (e.g., the Fork).
* Industry certifications, such as WSET or food safety qualifications.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What's in it for you?
* Competitive salary and tips.
* 28 days of holiday (including public holidays).
* Free on-site parking.
Job Type: Full-time
Pay: £29,000.00 per year
Benefits:
* Company events
* Employee discount
* Free parking
* On-site parking
Work Location: In person