Scunthorpe Ref: VA3072 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream-a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards - colleague recognition scheme Cycle to work scheme Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training - paid for by the business Opportunities for career progression Customer Service Advisor - Scunthorpe Steer Automotive Group At Steer Automotive Group, we're committed to doing things the right way delivering excellence in every interaction, embracing innovation to enhance the customer journey, and operating with integrity in everything we do. We're looking for a friendly, professional, and highly organised Customer Service Advisor to join our busy Scunthorpe repair centre. As the welcoming face (and voice) of our team, you'll play a key role in ensuring every customer enjoys an exceptional experience from first contact to vehicle collection. Key Responsibilities Warmly welcome customers in person and over the phone Manage repair bookings, vehicle handovers, and progress updates Coordinate with technicians, insurers, and suppliers for seamless service Resolve customer queries promptly and professionally Maintain accurate records with strong attention to detail What We're Looking For Experience in a customer service or administrative role (automotive experience a plus but not essential) Excellent communication and interpersonal skills Ability to stay calm under pressure and manage multiple tasks effectively Proficiency with IT systems and willingness to learn new software A genuine passion for providing outstanding customer service What We Offer Competitive salary with performance-related bonuses Ongoing training and clear career progression opportunities A supportive, team-driven working environment If you're motivated by delivering great service, thrive in a fast-paced setting, and share our values of Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today to join our Scunthorpe team and help us put customers first.