Job Ref: KGH9646 Branch: Holiday Inn Glasgow - East Kilbride Location: Holiday Inn Glasgow - East Kilbride, Glasgow Salary/Benefits: £11.75 per hour Contract type: Casual Hours: Part Time Shift pattern: 22:00pm-8:00am Hours per week: 0 Hours Posted date: 02/12/2024 Closing date: 04/01/2025
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in East Kilbride.
Nights Guest Service Assistant duties include:
1. Supporting your hotel in achieving all brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
3. Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Benefits
Our rewards package includes:
1. Annual Conference Event and Awards.
2. Apprenticeships.
3. Robust career development opportunities and support for personal growth.
4. Attractive discounts across many major retailers, restaurants, and events.
5. Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
6. 50% off food and beverage while you stay in our hotels.
7. 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
8. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
The Holiday Inn - Glasgow East Kilbride is a 101-bedroom hotel 20 minutes from Glasgow city centre. With a bright and vibrant Open Lobby, Cow On The Hill Steak and Grill restaurant, 2 function suites, and modern Leisure Club and pool, there is always plenty to keep you busy. No two days are ever the same for our friendly and professional team dedicated to bringing our guests "The Joy Of Travel".
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