What's involved with this role: Job Title: Disrepair Supervisor and Case Handler Ref: Bristol 5273232-1 Pay rate: £271.57 per day PAYE Role length: Anticipated 3 months Working arrangements: Hybrid – a minimum of 50% of the time in the office Additional requirement: Driving Licence The role: The team are seeking a Disrepair Supervisor / Case Handler to manage the caseload for the disrepair surveying team accountable for responsive repairs to the council's stock of dwellings, buildings and land managed by Landlord Services. You will be an experienced and results-driven leader in housing maintenance and responsive repairs, with a proven track record in managing multidisciplinary teams, contractors, and complex cases including disrepair and litigation as well as being skilled in performance management, compliance, project delivery, and customer service, with strong technical knowledge and a commitment to value-for-money solutions and safety standards. Key Responsibilities: Reviewing Particulars of Claims submitted as disrepair claims against the council, monitoring progress from start to completion, ensuring delivery of high-quality work and getting work done Achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service Case handlers will be required to attend court on an ad-hoc basis. Court attendance to act as a witness to defend disrepair claims will be required as part of the role Maintain day-to-day supervision administration staff in the team Act as lead consultant providing expert witness advice and reports to a range of officers in relation to technical housing matters, including PAD applications, FOIs, SARs, EIR’s, Ombudsman reports, Disrepair claims, and complaints, and Accident Litigation claims What the client is looking for: Experienced leader with a strong background in supervising multidisciplinary teams within responsive repairs and housing maintenance. Skilled in performance management, staff development, and delivering high standards of customer service Possesses deep technical knowledge of housing repairs, legal compliance, and complex case handling including disrepair claims and litigation Demonstrated success in managing contractors, overseeing project delivery, and ensuring works are completed on time, within budget, and to quality standards. Proficient in using housing systems and scheduling tools to track progress and outcomes Experienced in financial oversight, resource planning, and promoting value-for-money solutions Committed to compliance with health and safety, safeguarding, and environmental standards Strong communicator with excellent report writing and customer engagement skills How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.