Are you a passionate and dedicated pharmacy professional looking to join a dynamic and forward-thinking team? Look no further! Our pharmacy is seeking a highly skilled and motivated individual to join us as a Dispenser. In this role, you will have the opportunity to make a real difference in the lives of our patients.
We offer a supportive and collaborative work environment, as well as ongoing training and development opportunities. If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity.
To be considered for this role, you must have an NVQ2 in Pharmacy Services or an accredited equivalent course, as well as a Medicine Counter Assistant (MCA) qualification.
Additionally, we are looking for candidates with experience working in a customer-focused environment, a strong understanding of confidentiality, and the ability to handle medications accurately.
The ideal candidate will be:
* Self-motivated
* Proactive
* Have excellent interpersonal skills
* Able to prioritise workload effectively
* Able to meet deadlines
* Have previous customer service training (optional)
Main duties of the job
Monday to Friday (between 9 and 6 shifts to be discussed)
What your working day will look like:
* Participating in all branch processes
* Building positive relationships with customers, patients, and healthcare professionals
* Assisting in the delivery of pharmacy services
* Serving as an ambassador for Helmsley Pharmacy, representing the company and interacting with the community on a daily basis
About us
At Helmsley Pharmacy, we strive for excellence in everything we do and put our customers' needs at the forefront of our priorities. We work tirelessly to support the health and well-being of our communities, every day. By providing accessible and comprehensive health services, we strive to empower individuals to lead longer, healthier, and happier lives. We take great pride in the positive impact we make in the communities we serve.
Helmsley Pharmacy is located within Helmsley Medical Centre in the heart of the North York Moors National Park. Whilst we are approximately 45 minute drive from both York and Middlesbrough, we support a rural population and their health needs.
Job responsibilities
Job Summary
To be responsible for theprocessing of prescriptions in accordance with practice policy and extantlegislation. In addition, the post holder will be required to support the DispensaryManager in ensuring a high-level of service is delivered at all times whilstsupporting the multi-disciplinary team in line with the strategic objectives ofthe practice.
Thefollowing are the core responsibilities of the Dispenser. There may be, onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
a. To be responsible for checking allmedicines dispensed, ensuring there are no discrepancies
b. Dispensing medicines to the entitledpopulation safely and accurately
c. Collecting prescription charges inaccordance with dispensary protocol
d. Maintaining stock levels within thedispensary, liaising with the dispensary manager to facilitate reordering
e. Receiving and storing supplies inaccordance with current policy, ensuring the cold chain is maintained whereapplicable
f. Ensuring controlled drugs are dispensedin accordance with practice policy
g. Ensuring safe disposal of returnedand/or out of date medicines
h. Ensuring all repeat prescriptions areprocessed within a 48-hour timeframe
i.Providing patients with advice regardingall prescription matters
j.Processing prescription requests viaemail, phone, fax, face-to-face and online
l. Assisting the Dispensary Manager in thepreparation of monthly returns
m. Always maintaining a clean and safeworking environment
n. Always maintain accurate records, includingappropriate coding entries
Inaddition to the primary responsibilities, the Dispenser may be requested to:
Provide guidance for trainee dispensarystaff and students as necessary
* Partake in audit as directed by theaudit lead
* Provide guidance for trainee dispensarystaff and students as necessary
* Remain current with the latest guidanceensuring the dispensary conforms to NICE, CQC, etc. guidance
Person Specification
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Ability to promote best practice regarding all pharmaceutical matters
* Effective time management (planning and organising)
* Capable of managing payments (invoices, cash, etc.)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
* Ability to effectively manage stock including ordering, rotation, disposal, etc.
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Other requirements
* Flexibility to work outside of core office hours
* Evidence of continuing professional development
Qualifications
* GCSE (or equivalent) English and Maths at Grade C (4) or above
Experience
* Experience of working in a dispensary
* Experience working with the general public/patients
* Experience of working in primary care
* Broad knowledge of general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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