Department Supervisor – Responsibilities
Customer Sales & Profit
* You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
* Representing yourself and the H&M brand positively during customer interactions.
* Be aware of and take responsibility of your department's strengths, identifying commercial opportunities and working with your Department Manager to act on them.
* Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
* Ensure your team promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
* Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
* Ensure all administrative routines for both people and operations are handled correctly.
* Responsible for opening and closing of store daily.
Fashion & Trend Awareness
* Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
* Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
* Retain and share your knowledge and skills with the Store team.
* Collaborate, plan & work with the in-store Visual Merchandiser team.
* Give & receive feedback with your colleagues to learn, develop & support each other.
* Communicate regularly with store colleagues to inform, motivate and inspire – daily or weekly meetings, etc.
* Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
* Secure a clean and tidy sales floor and back of house including stockroom areas.
* Ensure high fashion quality, visual and commercial product presentation, with good garment care.
* Secure good stock levels and provide input on allocation to Area team.
* Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
* Maintain best practice for all in-store OMNI services and in-store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store, etc.
* Secure a strong balance and maintain price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong, consistent price perception throughout store.
* Update & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc).
Qualifications
* Emerging leader who enjoys taking responsibility.
* Adept at communicating, supporting, analytical problem solving, and capable of working with numbers and managing statistics.
* Achievement-oriented, motivated by performance and competition, and truly customer centric.
Compensation
Expected base salary range: 17.05‑19.86 per hour.
Benefits
* 25% Staff Discount.
* Medical, Pharmacy, Vision and Dental Coverage.
* Employee Assistance Program.
* Vacation, Wellness, Holiday and Parental Pay.
* 401K.
* Commuter Benefits.
* Health and Dependent Care FSA.
* Additional Voluntary Benefits.
* H&M Incentive Programme – HIP.
EEO Information
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.
EEOC Code: SLS Pay Status: Non-Exempt, Hourly.
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