Overview
To lead and manage the day-to-day operations of the charity shop, ensuring it meets income targets, provides excellent customer service, and promotes the charity’s values within the community. The Charity Shop Manager is responsible for maximising sales, managing volunteers and staff, and ensuring compliance with policies and retail standards.
Our Charity Shop Managers are at the heart of ensuring the success of Borders Pet Rescue (BPR) shops and improving the lives of animals in need.
Your Part in the Team
* You will manage, support and develop an Assistant Shop Manager, Sales Assistants, and Volunteers. Close working with the Assistant Shop Manager is required to ensure that strong management is provided for the shop and team.
* Charity Shop Managers report to the Charity Manager.
* Our overall contribution to animal welfare is stronger for being a team, so we expect that you work openly, supportively, and creatively with the Rescue Centre Manager and your Shop colleagues in other locations.
Key Responsibilities
1. Retail Operations
* Drive sales and profit to meet or exceed agreed targets.
* Manage stock flow: donations, pricing, rotation, and merchandising.
* Maintain high standards of shop presentation and customer service.
* Ensure effective use of Gift Aid and fundraising opportunities.
2. People Management
* Recruit, train, and support volunteers and staff.
* Motivate and develop the team to deliver excellent service.
* Create a positive, inclusive, and safe working environment.
* Plan rotas to ensure adequate shop cover.
3. Financial & Administrative Duties
* Monitor daily sales, banking, and financial reporting.
* Manage budgets, cash handling, and expense controls.
* Ensure compliance with charity retail policies and procedures.
4. Compliance & Safety
* Ensure all Health & Safety, safeguarding, and trading standards are met.
* Keep records up to date (fire checks, risk assessments, training logs).
* Report incidents and issues promptly.
5. Community Engagement
* Build strong relationships with donors, customers, and the local community.
* Promote the charity’s mission and values in all interactions.
* Support local fundraising initiatives and campaigns.
Person Specification
Essential
* Retail management or supervisory experience.
* Strong leadership and team management skills.
* Excellent customer service and communication skills.
* Good organisational and administrative ability.
* Numeracy and ability to manage budgets and cash.
* Flexible, proactive, and able to work under pressure.
Desirable
* Experience in charity retail or volunteer management.
* Knowledge of Gift Aid processes.
* Visual merchandising skills.
* Understanding of charity sector values.
Location: 27 The Square, Kelso
Working Hours: 24hrs per week, 4 days per week, working hours between 9.45am – 4.15pm, Mon – Sat
Contract Type: Initial 12-month Fixed Term
Salary: £16,086 per annum
Closing date for applications: 9am Friday 12th September. Interviews due to take place on Friday 19th September.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Pet Services
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