Director of Operations
The Beardwood Hospital, part of Circle Health Group, is seeking a Director of Operations for a full‑time permanent role (37.5 hours per week). Salary up to £65,000 per year, depending on experience and qualifications.
Responsibilities
* Lead the delivery of non‑clinical operational services to ensure safe, efficient, and high‑quality support to clinical functions.
* Actively engage with patients, consultants and visitors to promote a positive experience and identify areas for service improvement.
* Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem‑solving.
* Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18‑week standards.
* Oversee the effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
* Maintain a robust governance framework for non‑clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.
* Attract, retain and develop a high‑performing operations team, fostering a positive culture of accountability, learning and growth.
* Ensure all operational areas are compliant with health and safety legislation, company policies and NHS Standard Contract requirements.
* Support the Executive Director in identifying and implementing new services, pathways and revenue‑generating opportunities.
Qualifications
* Proven experience in a senior operational management role within a healthcare or similar regulated environment.
* Educated to degree level or postgraduate leadership and management qualification, or significant management experience and willingness to undertake a leadership and management qualification.
* Strong leadership, communication and performance management skills.
* Financial and budget management expertise with an understanding of cost control and resource planning.
* Experience with governance frameworks, health and safety regulations, and incident/complaint management.
* Ability to work flexibly, including on‑call duties.
* Degree or formal qualification in Business, Healthcare Management or a related discipline.
* Understanding of NHS RTT, NHS Standard Contracts and private healthcare pathways.
* Familiarity with digital tools, systems reporting and lean or continuous improvement methodologies.
* Experience in managing estates, facilities or contract services within a healthcare environment.
Salary & Benefits
Circle Health Group offers competitive salary and a comprehensive benefits package:
* 25 days holiday per year plus bank holidays, increasing to 30 days with service
* Management Bonus Scheme
* Private Pension Scheme
* Private Healthcare Scheme covering pre‑existing medical conditions
* Friends & Family Hospital Discounts
* Family‑friendly policies, including enhanced maternity, paternity and adoption pay
* Non‑contributory life insurance
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
* Access to resources, tools and services to support wellbeing
* Employee recognition programmes
* Industry‑leading training and development opportunities
Equality & Diversity
Circle Health Group is committed to creating a diverse workforce, offering inclusive opportunities for all, and values diversity beyond protected characteristics. We encourage applicants from diverse backgrounds, identities and experiences.
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