Overview
We are seeking a reliable, proactive, and diligent IT Support candidate to join the valued IT Support team in Cambridgeshire. This position will be full-time for the first three months, with working hours typically 8:00 am to 4:00 pm, five days a week.
New technology is common, new thinking is rare. Are you up to date on the latest technological advancements? Are you looking to turn your passion for IT into a career? If you answered yes, please APPLY NOW for this role.
Responsibilities
* Provide support to all system users and peripheral hardware, including installing, repairing, and maintaining equipment and software (including student laptops).
* Maintain a complete and accurate asset record of all equipment.
* Perform routine maintenance tasks, including installing basic software packages and setting common options.
* Keep the helpdesk up to date and ensure issues are resolved quickly with urgent tasks prioritized.
* Support, configure and install Teams IP phones and liaise with facilities regarding future telephone system upgrades.
* Work closely with teachers, support staff, parents and pupils on hardware or software issues via email, phone and in person.
* Identify IT service improvements and install laptops/computers as needed.
* Identify ICT requirements and develop outline specifications for solutions.
* Maintain and develop the school's ICT resources for safe, effective use by pupils and staff.
Required Skills
* Prior experience in IT support or a relevant field is required, ideally within a school and/or the education sector.
* Eligibility to work in the UK (essential).
* DBS on update service is a must or willingness to obtain a new one.
* Provide specific references.
* Ability to understand the customer perspective and work collaboratively with pupils, teachers and parents.
* Problem-solving skills to find innovative IT solutions.
* Ability to work as part of a team and be proactive.
* Proven record of maintaining efficient IT systems, ideally in a school setting.
* High level of team, interpersonal and communication skills.
* Logical, calm, organized approach to problem solving.
* Ability to manage time effectively, multitask, and meet tight deadlines.
* High level of initiative, enthusiasm and willingness to work in a collaborative manner.
Benefits
* Competitive hourly rates of pay; paid weekly
* Dedicated consultant to help you through the joining process
* Refer a friend scheme: GBP 300 for each referral
* Onsite car parking with public transport links
* Support with school application support and DBS
About Us
Randstad Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Advertising Services
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