Business Support Manager - East CMHT
The closing date is 01 June 2026
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you passionate about data quality, performance improvement, and making a real impact in mental health services? We are looking for a Business Support Manager to lead on data‑driven performance monitoring and analytics within our Mental Health Community Teams based in East Staffs. This is a key role in ensuring accurate recording, robust reporting, and continuous improvement against the Trust's KPIs. If you have strong leadership skills, advanced data expertise, and a commitment to supporting better outcomes for patients, we want to hear from you.
Accurate data and reliable performance reporting are the backbone of high‑quality mental health care. In this role, you will ensure that our services are driven by evidence, not assumptions. By improving data consistency, monitoring KPIs, and supporting teams to act on insights, you will directly influence patient outcomes and service efficiency. Your work will help clinicians and managers make informed decisions, reduce risk, and deliver care that meets the highest standards. This is more than a support role—it’s a key driver of improvement across the services.
Main duties of the job
* Data Leadership: Champion data quality and consistency across all mental health services within the locality, ensuring accurate recording and reporting.
* Performance Monitoring: Develop and maintain systems to track and report on KPIs (both quantity and quality), providing timely insights to Operational Managers.
* Analytics & Reporting: Extract, analyse and interpret data from organisational systems (including RiO, Power BI and ESR) to identify trends, highlight risks and support evidence‑based decision‑making.
* Compliance & Escalation: Proactively address performance issues by engaging with clinicians and escalating concerns through appropriate pathways when necessary.
* Team Management: Lead and support business support staff, promoting best practices in data management and operational processes.
* Continuous Improvement: Work flexibly across team bases to identify opportunities for process optimisation and contribute to service development initiatives.
* Advanced understanding of business requirements within adult mental health services.
* High‑level proficiency in organisational systems such as RiO, Power BI and ESR.
* Strong analytical skills with the ability to turn complex data into actionable insights.
* Leadership and management experience, with a focus on driving performance and accountability.
* Ability to prioritise, respond quickly to emerging issues and maintain accuracy under pressure.
Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke‑on‑Trent Integrated Care System:
* Midlands Partnership University NHS Foundation Trust
* North Staffordshire Combined Healthcare NHS Trust
* University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
* Staffordshire and Stoke‑on‑Trent Integrated Care Board.
The Mental Health Community Teams deliver a wide range of therapies and interventions to adults across the South East Staffordshire locality. To ensure these services meet the highest standards, accurate data, robust performance monitoring and consistent reporting are essential.
Qualifications
* Degree level qualification or demonstrate equivalent experience, skill and knowledge
Experience
* Significant experience in senior administration role.
* Experience of line managing staff, including previous supervisory experience.
* Previous experience of setting up office/administrative systems.
* Evidence of understanding, producing and analysing complex data sets or information.
* Existing Band 4 Business Support Officer (BSO) working within MPFT Mental Health Teams.
* Ability to plan, schedule and organise day to day work.
* Knowledge/experience of Patient Clinical System.
Skills
* Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
* Good written and verbal communication skills.
* Ability to receive instruction and respond as necessary.
* Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
* Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust.
* Understanding of Mental Health Services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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