Business Operations Coordinator
1. Full-time
2. Department: Commercial - Commercial Operations
Job Description
Business Operations Coordinator
Deeside/Hybrid working
Working Monday to Friday 8.30-17.00 – 37.5 hours per week
£ competitive, plus excellent career development, discounted products and services and much more
We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Deeside. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.
Key Accountabilities & Responsibilities
3. Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
4. Attend customer and business meetings/calls
5. Be a primary point of contact on customer and business queries
6. Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
7. Work pro-actively to improve the customer experience
8. Produce regular sales, product, pricing, and delivery reports
9. Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
10. Alignment of internal buying lists with customers/3rd party ordering systems
11. Identifying & correct IMS issues for ESI customers
12. Update promotional pricing activity
13. Order and organise sales and promotional samples
14. Provide buddy cover when required
15. Work with Sector Manager to set up nominated lines
16. Assisting with product recalls, collating allergen information & customer allocations
Knowledge, Skills & Experience
17. Highly IT literate - MS Office (Excel)
18. Experience working in a fast moving, pressurised team environment
19. Commercial awareness
20. Customer focused
21. Good team player
22. Effective communicator
23. Able to prioritise workloads and work well under pressure
24. Attention to detail
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
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