CRM & Data Strategy Analyst (Luxury/Retail)
Salary: £46,000 + benefits
Location: London (Hybrid – 2 days per week in office)
A highly regarded brand in the luxury retail space is looking for a CRM & Data Strategy Analyst to join its Customer Experience team. This role will sit within a collaborative data strategy function, supporting CRM campaigns, customer segmentation, and analytics to help drive acquisition and engagement.
ROLE AND RESPONSIBILITIES
* Support the CRM and analytics function within the Customer Experience team.
* Pull, analyse, and present customer data to inform decision-making and campaign performance.
* Translate complex data into clear, actionable insights with strong storytelling.
* Set up and optimise data pipelines and customer segmentation for CRM campaigns.
* Own reporting on CRM activity, including campaign effectiveness, database health, and customer engagement.
* Collaborate closely with senior analysts, managers, and wider stakeholders across CRM and strategy.
SKILLS AND EXPERIENCE
* Strong SQL skills
* Python (nice to have)
* Hands-on experience with CRM analytics and campaign reporting.
* Experience in retail or CRM-heavy environments.
* Strong communicator, comfortable presenting insights to technical and non-technical stakeholders
* Preferred: Familiarity with ESPs (e.g., Zeta, Salesforce, Braze)
* Preferred: Experience with visualisation tools (e.g., Tableau, DataIQ).
This role cannot sponsor at this time.
Apply now!