Phone number removed) – Community Support Officer Contract – Temporary (12 months) Pay Rate – £16.97 per hour Hours – Full time, 37 hours per week (Monday to Friday, 9:00am to 5:30pm) Start Date – Immediate Work Schedule – Hybrid working (2 days in the office) Office Location – Buckinghamshire Council, Walton Street, Aylesbury HP20 1UA Looking to grow your career in the public sector? Buckinghamshire Council's Helping Hands team is looking for compassionate and resilient individuals to support residents facing financial hardship, isolation, or personal challenges access practical support and improve their circumstances. If you're an excellent listener who enjoys helping people find practical solutions, this could be the perfect opportunity for you What you’ll be doing: This is a high-volume telephone-based role. You will regularly speak with residents experiencing financial hardship, food insecurity, fuel poverty, loneliness, or emotional distress. We are looking for someone who can remain calm, professional, and compassionate in challenging conversations What we’re looking for: We’re seeking candidates who are empathetic, customer-focused individuals who are passionate about helping others You'll be an excellent communicator who can build rapport quickly, listen actively, and support residents through sensitive situations. Ideally, you'll ha...