Job summary Ofgem is working at the forefront of the fight to combat rising energy challenges and unlock the full potential of consumer-led flexibility. Were looking for two Heads of Policy for our Retail Flexibility and Consumer Experience teams to join us and coordinate the strategic direction of critical, high-profile policy areas that will transform how consumers engage with energy. Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people. Were offering a permanent opportunity to manage a growing and influential team at the heart of one of the sectors most important programmes. This is a unique chance to shape how consumer-led flexibility develops at scale, ensuring innovation, competition and consumer benefit sit at the centre of the transition to Net Zero. Youll play a defining role in aligning delivery with ambitious national targets while helping to shape the future retail market. Working at the centre of a complex and fast-evolving landscape, youll drive a co-ordinated, cross-Ofgem approach to delivering key commitments while identifying what more is needed to unlock growth and participation. This is a highly visible role with significant engagement across senior leadership, government and industry, offering the opportunity to influence both strategic direction and real-world outcomes. Job description Youll lead work that connects policy, markets and consumer experience, ensuring that emerging approaches support both system transformation and positive consumer outcomes. With responsibility for shaping key work programmes, youll operate at pace, navigating complexity and driving progress in a priority area for Ofgem and Government. Were looking for an individual with strong strategic policy leadership experience, alongside the ability to navigate complex environments and deliver clear direction. Youll bring excellent stakeholder engagement skills, a collaborative mindset and an understanding of retail markets or consumer-led flexibility. In return, youll join a high-profile, mission-driven area of Ofgem, working in a collaborative and purpose-led environment focused on delivering for consumers and achieving Net Zero. This is a rare opportunity to shape a growing policy area, working closely with senior stakeholders and influencing outcomes across the energy sector. We have a critical purpose to enable consumer-led flexibility. Join us in driving innovation, empowering consumers and supporting a cleaner, more secure energy system while combating the challenges of the transition to Net Zero. Read on and find out more. Person specification Essential: Significant experienceleadingand developing strategy and policy in a complex policy environment,demonstratingan ability todeliver strategic direction and generatesolutions to complex policy challengeswith effective consideration of key risks andtrade-offs(LEAD) Knowledge or experience of retail market dynamics/or consumer led flexibility (LEAD) Leadership and inclusive people management skills, with the ability to plan, prioritise and manage resources,deliverablesand team members wellbeing. Excellent communication and relationship-building skills, with the ability to engage constructively and transparently with internal and external stakeholders, and to clearly convey complex issues to non-expert audiences. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Leadership Delivering at Pace Communicating and Influencing Benefits Alongside your salary of 63,443, OFGEM contributes 18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1000 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicatedin the essential criteria. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. At Ofgem, we expect our staff to carry out their roles with honesty,fairnessand openness. They should follow the Civil Service code and be free from any influence or bias.We are committed to making sure interests are recognised,declaredand managed appropriately so that we can fulfil our duties as an energy regulator.Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearlydemonstratethat our decisions are not influenced by private interests. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Chloe Baily Email : Recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. Attachments 455462 Role Profile Opens in new window (pdf, 103kB) 455462 Candidate Pack Opens in new window (pdf, 672kB) Terms and Conditions April 2025 Opens in new window (pdf, 335kB) Apply now