.**Training and Quality Coordinator****\*Internally this role is known as Training and Quality Monitoring Advisor****Location:** Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week) We’re looking for an inspiring Training and Quality Coordinator to join our fundraising team.This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day. For example, some days you will be shadowing fundraisers onsite across the UK, collaborating with internal and external stakeholders, suppliers and agencies, supporting the mystery shopping programmes, identifying trends and improvements, helping to create engagement tools and materials, delivering training to our fundraisers both in-person across the UK and virtually, contributing to the team’s strategy, and many more. This is a great opportunity for someone with experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders. Conducting field observations for in-house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations. Reporting on observations and working with the Training and Quality Managers to ensure organisational oversight, and ensure learnings are tracked and acted upon.Working with the team to Identify and report on trends in fundraiser compliance and standards to key internal stakeholders, seeking and identifying opportunities that will add value to the compliance monitoring programme.Experience within a customer facing fundraising or sales roleThis role will require regular travel, at least 2 days per week Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way Strong training and presentation skillsAbility to demonstrate face to face fundraising/sales skills within the fieldExperience of working and delivering with some autonomy interested in applying and excited about working with us but are unsure if you have the right skills and experience, We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our
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