General Manager - Barnstaple£44,914 Per AnnumMonday to Friday (Weekends when required)Drivers Licence RequiredWhat you\'ll be doing:We\'re currently recruiting a dedicated General Manager to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 40 hours per week.As a General Manager, you will lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customerMore about the role:Could you bring your spark to Defence? Here\'s what you need to know before applying:Your key responsibilities will include:Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activitiesDrive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellenceEnsure that the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training.Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectivelyBuild enduring, productive and effective site level relationships with DIO and single service clientsReview own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectationsDeliver budgeted profit for the site by leading departmental managers in delivery of their financial targetsEnsure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficienciesFully understand the delivery model for each of the activity streams operating within the site and continuously seek means for improvement to enhance customer satisfactionCommit to service excellence, embed the ESS Way throughout the site and, working with the Regional Manager and HRBP, ensure the existence of an effective training and development programme; act as an advocate for the ESS Way programme and continuously demonstrate the behaviours expected of a site General ManagerWho you are:Our ideal Manager will:Previous experience in contract cateringExperience of leading and managing teams to deliver resultsTrack record of growing sales and retaining businessExcellent written and oral communication skillsStrong leadership with the ability to motivate and engage teamsAbility to liaise with colleagues, customers and clients at all levelsQuality and process driven with particular focus on delivering resultsCompliant with Company policies and procedures in line with client agreementsIT Literate (MS Office, Email)We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/0408/95443001/52586431/SU DefenceCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!