This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance’s SRE team combines strong problem solving, infrastructure tooling and wider DevOps practices to provide a service of Luminance’s unique software applications. The team plays a crucial role in incident response and issue resolution, swiftly addressing and resolving service interruptions to maintain the highest level of customer satisfaction. With a focus on automation, scalability, reliability and security, the team enable Luminance to ensure a performant, seamless experience for its users. You will join a small, dynamic team of creative engineers and work together to tackle some of Luminance’s greatest challenges, with new problems and technology areas to dig into on a regular basis. If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance! This role will require occasional out-of-hours work on a rota-based system to resolve emergency issues. Desired Skills Excellent problem solving skills, including diagnosing issues within complex systems Ability and desire to identify root causes of issues, and propose and implement structural improvements Strong communication skills and capability to perform in scenarios with urgency Knowledge of the design and operation of web-based software applications, based on technologies such as node.js, PostgreSQL or Elasticsearch Knowledge of modern infrastructure and operational tooling within cloud-based architectures, such as Linux, python, AWS, ansible, Prometheus Proficiency in command-line tools for efficient system navigation and troubleshooting Demostrated ability to manage multiple projects simultaneously, including the capacity to promptly address and resolve critical incidents Requirements Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject