Operations Manager
Contract : Permanent, full-time (37.Reports to : Operations Director.
Hours : Monday to Friday, 10.Benefits : 21 days' annual leave plus bank holiday, holiday purchase scheme, staff parties, employee assistance programme, 7% employer pension contribution (subject to the employee making their contribution of 3%), season loan ticket, Cyclescheme, enhanced sick pay, enhanced maternity pay, enhanced paternity leave and pay, virtual GP access, seasonal flu jab voucher.
Our principal specialties include literature, economics, politics, philosophy, travel, navigation, military history, science and medicine, children’s books, and fine library sets.
We have a team of over 70 staff across 4 sites (including our newly opened New York gallery), with expertise covering wide areas of antiquarian bookselling as well as a gallery and bindery. We exhibit regularly at several international book and antique fairs and look to continue our growth as one of the leaders in our field.
Our business has grown considerably over the last decade, including acquisition of a share of an American bookseller and the purchase of a property which we are developing to meet our needs.
We are looking for an experienced Operations Manager To assist our Operations Director across our locations. Serve as the primary point of contact for all facilities management concerns across all locations.
Oversee external suppliers and contractors to ensure optimal delivery and effective cost control.
Create and enforce policies, procedures, and best practices for support services operations, with a focus on improving efficiency, effectiveness, and safety.
Collaborate with various departments to ensure seamless operations, including staffing levels, scheduling, resource allocation, and inventory management.
Propose innovative ideas to enhance operational efficiency and contribute to strategic planning.
Support the Managing Director and Operations Director with business expansion projects.
Help with the organisation of fairs and events.
Extensive knowledge and experience of project management with multiple stakeholders
The flexibility and confidence to communicate with a wide variety of suppliers, contractors and clients, in-person and via email.
Excellent spoken and written English.
Commercial and strategic planning experience/awareness.
Knowledge of rare/antiquarian books and the rare book trade or a related field.
Experience with a luxury brand or gallery environment.
Phone screen: a 10-15mins conversation over the phone with our Operations Director.
First meeting: in person or via Teams, with our Operations Director and HR Manager. Second meeting: ideally in person, with our Owner/Managing Director, and our Operations Director.
Follow up conversation with our Owner/Managing Director, our Operations Director, and short meetings with our Finance Director, HR Manager, and Ops Team.
As soon as possible, ideally before June 2025.