Reservations Agent Luxury Country Estate Hotel
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Location: Hertfordshire
Recruiter: Quest Employment
About the Opportunity
Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a professional and guest-focused Reservations Agent.
This is a fantastic opportunity for someone who thrives on delivering exceptional guest experiences from the very first interaction. As the first point of contact for potential guests, you will play a key role in ensuring every booking begins with warmth, efficiency and five-star service.
The Role
As Reservations Agent, you will:
* Handle enquiries via phone, email and webchat with professionalism and warmth
* Work closely with internal departments including Meetings & Events, Spa, Golf, Activities, Food & Beverage and Accounts to coordinate seamless bookings
* Quickly adapt to internal systems to manage reservations efficiently
* Support the delivery of a high-quality guest experience from initial enquiry through to arrival
Key Responsibilities
* Respond promptly and courteously to all booking enquiries
* Coordinate across departments to confirm and optimise guest arrangements
* Maintain accurate reservation records using Opera or similar PMS systems
* Communicate clearly and professionally via phone and email
* Provide flexible shift cover, including weekends and bank holidays
Shift Pattern:
Shifts operate between 08:30 18:00 Monday to Friday and 09:00 17:30 on weekends and bank holidays. Rotas are prepared monthly, with an average of four weekend days worked per month. xsngvjr
What Were Looking For
Essential:
* A team player with a genuine passion for hospitality and guest satisfaction
* Excellent written and verbal communication skills
* Strong organisational skills and ability to multitask under pressure
* Adaptable with the ability to quickly learn reservation and booking systems
* A friendly, confident and professional approach to guest interactions
Desirable:
* Previous experience with Opera Cloud, SevenRooms or Trybe
* Prior reservations or customer-facing experience within a luxury five-star hospitality environment
If you are a highly organised and guest-focused professional looking to develop your career within a luxury hospitality setting, Quest Employment would love to hear from you.
Apply today to be considered for this exciting opportunity.