3 months contract with local authority
This Customer Service position is integral to providing exceptional support to Somerset residents, combining in-person interactions with telephonic and digital assistance. As a member of the Customer Service team, you will be the initial point of contact for individuals reaching out to Somerset Council, offering quality advice and guidance with a focus on digital solutions to encourage self-service. This role is based in Yeovil, with responsibilities split between office work at Brympton Way or Yeovil Library and remote work. The position is temporary, lasting approximately 12 weeks, and involves handling a high volume of customer inquiries across various council services.
Responsibilities:
* Serve as the first point of contact for customers seeking advice and assistance on Somerset Council services, including Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing, Adult Social Care, and Children's Services.
* Provide quality customer service through face-to-face, telephonic, and online digital support.
* Assist customers in utilizing online solutions for self-service.
* Manage high volumes of customer inquiries efficiently and professionally.
* Work collaboratively within the Customer Service team to ensure consistent and effective support.
Requirements
* Excellent customer service skills, including listening, empathy, understanding, and kindness.
* Strong communication skills, with the ability to interact effectively both in person and over the phone.
* Confidence, resilience, and professionalism in handling high-volume, sensitive, and sometimes emotive interactions.
* Proficiency in computer skills, with the ability to learn new systems and use multiple technologies.
* Enthusiasm for learning about council services, maintaining a positive and calm demeanor, and possessing a problem-solving mindset.