Responsibilities
:
1. Processing of all orders in accordance with standard work, ensuring 100% accuracy in Agresso
2. Ensuring that all records are updated as and when additions/amendments/terminations are received
3. Processing of information to ensure 100% regulatory compliance
4. Use of Zendesk to manage customer queries
5. Escalation of technical and system (myLDR or Agresso) queries via defined internal SDP process
6. Support the wider office team in task processing as and when required, particularly during other team member absence. This will include but is not limited to logistics and credit control assistance
7. Feedback to manager any trends or anomalies that cause concern
Your team:
8. You will be based in our Kidlington office and part of a team of 8 persons. You will report to the UK site manager.
9. Globally, you will be part of the EMEA Customer Service team, including offices in France and Sweden.
Experience
10. GCSE/A Levels as a minimum
11. 3 years of previous experience in a customer-facing role.
12. Experience of working cross-functionally
13. Experience with multiple IT platforms including Microsoft
Personal Skills
14. Excellent customer service skills
15. Strong oral and written communication skills
16. Effective decision-making skills coupled with the ability to problem-solve
17. Results driven
18. Ability to work in a team and alone
19. Attention to detail