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Account Manager- Supply Chain Solutions at TechPoint (UK)
Overview
The Account Manager will lead commercial engagement across a portfolio of customers, ensuring high service performance and identifying opportunities to deploy TechPoint’s Supply Chain Solutions — from full SCSaaS programmes to tactical cost and availability improvements. This role supports customers to reduce total cost of ownership, eliminate supply risk, and accelerate time to market.
Key Responsibilities
* Account Management & Service Excellence
* Act as the primary customer interface, building trusted, long-term relationships at operational and strategic levels.
* Understand decision drivers, commercial expectations, and technical requirements to ensure value-aligned solutions.
* Lead regular relationship reviews, performance updates, and continuous improvement activities.
* Identify opportunities to introduce solutions such as VMI, JIT, Kanban, buffer stock programmes and electronic commodity lifecycle management.
* Develop account growth plans and work with the commercial and operational teams to execute expansion strategies.
* Manage proposals, pricing, renewals and contractual discussions to grow revenue and profitability.
* Coordinate with internal procurement, planning, engineering, and production teams to support service delivery and performance.
* Monitor fulfilment, lead time, and inventory performance with proactive issue resolution.
* Provide data-driven insights to customers on risks, obsolescence, demand profile changes, and cost-down opportunities.
* Track market conditions, pricing trends, and component lifecycle changes to inform strategic decision-making.
* Represent TechPoint at customer and industry events to increase visibility and build networks.
* Maintain CRM accuracy including pipelines, service performance and commercial updates.
* Deliver regular forecasts and business reviews to senior management.
About You
Key Skills & Experience Required
* Experience within Electronics Supply Chain Solutions, EMS, Distribution, or a complementary sector.
* Demonstrable account management capability with a track record of delivering growth and customer value.
* Knowledge of supply chain methodologies such as VMI, Kanban, JIT, consignment models, or buffer stock management.
* Strong stakeholder engagement skills with both technical and commercial audiences.
* Ability to manage multiple priorities in a fast-paced, customer-focused environment.
* Skilled in negotiation, data interpretation and commercial decision-making.
* Proficiency with CRM tools and Microsoft Office.
* Willingness to travel to customer sites within the UK.
Desirable
* Understanding of electronic components, PCBA assembly, and lifecycle management.
* Experience supporting OEMs or Tier 1 environments.
Why us?
* 25 days holiday plus Christmas shutdown
* Your birthday as an additional day off
* Private Healthcare
* Health cash plan
* Company sick pay
* Bonus Scheme
* Life insurance of 4 x your annual salary
* Up to 5% employers pension contribution salary sacrifice
* Option to buy up to 5 days of holiday
* Enhanced Parental leave pay
* Cycle to work scheme
* Home and Tech salary sacrifice scheme
* Free will writing service
* Tastecard discounts
* Free parking
About Us
Our Mission: Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose: Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all: TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Software Development
Industries: Software Development
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