Housing Assistants Locations - West Pilton - North West Locality Office Rate of pay - £12.81 per hour Hours - Mon-Fri, 36 hours per week Duration - Temporary ongoing Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence. Duties to include: - Revenue collection - Contacting clients who are in accommodation to get housing benefits applications completed - Gather proof of income required for housing benefit applications - Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online. - Small Balance letters - Bills from suppliers - Broken metres - Garage rentals - Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines. - Gas force entries - Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services. - Using appropriate systems to process service requests or updates for wider services. - General admin duties such as dealing with the mail Successful applicants must: - Have knowledge of IT systems such as outlook, word, excel - Have excellent customer service skills - Be able to deal with members of the public in difficult situations - Have knowledge of Microsoft applications - Have excellent time keeping skills - Be honest, trustworthy and punctual - Have good problem solving skills A basic disclosure will be required for this role at a cost of £25 If you have the relevant skills and experience please apply directly to this advert