Client Account Manager
Location: Manchester (Office-based with UK travel as required)
Reports to: Head of Client Services
Employment Type: Full-time
Company Overview
We are a full-service event design and production agency specialising in high-end event décor, small and large-scale event installations and interior design styling. Working across all industry sectors covering corporate events, festivals, award ceremonies, exhibitions, product launches, brand activations and private events, we transform spaces into immersive experiences through innovative design and flawless execution.
We are seeking a dynamic and commercially minded Client Account Manager to manage client relationships whilst working alongside the project delivery team and event producers to drive revenue growth across our client portfolio.
Role Overview
The Client Account Manager will act as the primary point of contact for clients from initial enquiry through to project completion. This role requires strong relationship management, commercial awareness, ability to manage multiple accounts/projects, creative ideation and a passion for design-led environments.
You will work with the creative, production, and installation teams until project sign-off and stay involved on a top level through to completion to ensure projects are delivered on time, within budget, and to the highest standard.
Key Responsibilities
Client Relationship Management
Serve as the lead contact for assigned client accounts
Build long-term, trusted relationships with corporate, agency, and private clients
Understand client objectives and translate briefs into actionable project plans
Identify opportunities to upsell additional décor, installation, or interior styling services
Business Development
Respond to new enquiries and prepare tailored proposals and quotations
Conduct client meetings (virtual and in-person)
Support pitch presentations and tender submissions
Contribute to revenue growth and account expansion strategies
On-Site Delivery
Attend site visits, installations and event days when required
Ensure installations align with approved designs and client expectations
Handle on-site client communications and problem-solving
Skills & Experience Required
Essential:
3+ years' experience in account management within events, experiential marketing, interior design, or related creative industry
Strong understanding of event production or design project workflows
Excellent client-facing and communication skills
Commercially aware with experience managing budgets and margins
Highly organised with strong attention to detail
Full UK driving licence
Personal Attributes
Confident and professional communicator
Solutions-focused and calm under pressure
Creative mindset with strong aesthetic awareness
Proactive and self-motivated
Team-oriented with strong collaboration skills