Job Description
This is an exciting new opportunity to join Taylor & Francis’ leading Open Access Books Programme as an Editorial Support Coordinator, within our dedicated Open Access Books Team.
This role is part of a small, centralised squad responsible for administrating open access book invoicing and payments on behalf of the books editorial department. There is a particular focus on some key open access book processes, such as working with editorial and customer services team to raise invoices, dealing with research funder requirements, and liaising directly with our authors and internal teams on open access book invoicing queries. The role is designed to contribute to a first-class experience for our authors, editors, and contributors, as well as libraries, research funders, and other key stakeholders during the open access commissioning to publication journey.
What you'll be doing:
1. Responsible for managing the open access book invoicing process, including gathering payment information from editorial teams, liaising with internal customer service team for raising invoices, and dealing with additional funder requirements and queries.
2. Co-ordinating the completion of additional funder compliance paperwork with other internal vendor teams.
3. Track open access book payments and follow up on issues or outstanding payment in a timely fashion.
4. Provide the key point of contact for internal and external queries on open access book invoicing and payment.
5. Liaise with other departments across T&F and the broader Editorial Division to troubleshoot questions/problems, and ensure knowledge is shared, guidance documentation is updated (as appropriate), and standards are applied consistently within relevant process.
6. Working closely with other members of the OA Books Team, to proactively ensure balanced and efficient workflows.
7. Develop sufficient knowledge of key systems (such as STREAM, Salesforce, and SAP), as well as a broader understanding of the wider Open Access Book landscape.
Qualifications
Qualifications
8. Good knowledge of Microsoft Office (Word, Excel, Outlook etc.)
9. Capacity to learn new systems quickly and efficiently
10. Capacity to adapt to meet the evolving demands of the editorial department
Skills and Behaviours Required:
11. Excellent team-working skills, and a collegiate approach to working
12. Attention to detail
13. Willingness to take responsibility for own work
14. Good solution finding
15. Able to handle and communicate information professionally
16. Communication (verbal and written) to internal and external contacts
17. Commercial awareness and customer focus
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
Location: The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our Milton Park, Oxfordshire officeto ensure that as a balanced worker they can make it to our office location to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
Closing Date: Applications will close on 1st December 2025
What we offer in return:
18. An excellent work/life balance with a fantastic, flexible working culture
19. 25 days annual leave per year plus a day off for your birthday
20. 3 additional discretionary days off during the holiday season at the end of the year
21. 4 paid volunteering days each year
22. Company funded single cover private medical insurance
23. Employee assistance programme – offering 24/7 well-being support
24. Share Match – Plan that matches every share purchased with two free shares.
25. Pension scheme
26. Life assurance, plus optical and medical care
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.