Receptionist / Administrator
Job Description:
High Street Surgery is seeking 1 full-time or 2 part-time Receptionist/Administrators to support the day-to-day operations of our practice. This position will be responsible for providing administrative support to our team, including all reception and other admin duties. The ideal candidate will have a passion for helping others and a desire to work in a fast-paced, pressured environment. Experience in primary care and SystmOne is preferred although training will be provided for the right candidate. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
* greeting and directing all patients;
* booking appointments in person, over the phone and online
* accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
* dealing with requests for information, and managing problems and minor complaints;
* advising patients of practice procedures;
* registering new patients;
* answering the telephone, promptly.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
* Strong interpersonal skills;
* Excellent communication skills, with a clear and polite telephone manner;
* Strong ability to multi-task and prioritize work load
* Ability to work independently and as a team member
* Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
* Experience of working with the general public, being sensitive and empathic in distressing situations;
* Confidence to work as part of a team and ability to "think on your feet";
* Strong IT and administration skills;
* Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
* Ability to work in a team environment with cross-functional responsibilities
* Willingness to learn new technologies, software, and processes (i.e., Microsoft Office)
* Strong organizational skills with the ability to prioritize tasks and meet deadlines
* Ability to work in a fast-paced environment with high volume of demands and competing priorities
* Ability to prioritize tasks based on urgency, complexity, and importance
* Ability to effectively communicate with internal and external stakeholders
* Experience working in an office setting where you will be required to perform essential duties of the job. This position requires regular attendance at work at our Cheshunt practice. There is no option to work remotely.
Due to the nature of the job we are unable to accommodate requests to work mornings/evenings only.
* Please include a CV and a covering letter and complete all assessments in order for your application to be considered.
* Incomplete applications will NOT be considered.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: No more than 37.5 per week
Benefits:
* Company pension
* Free flu jabs
* Free parking
* On-site parking
Education:
* A-Level or equivalent (required)
Experience:
* NHS Primary Care: 1 year (required)
* Administrative: 1 year (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person