Love keeping things organised and making things happen? Join Card Connection as a Sales Support Controller in Farnham and be the go-to person for supporting National Accounts, helping franchisees across the UK, and keeping day-to-day operations running like clockwork. You’ll work closely with your Sales Support Manager and other Sales Support Controllers, helping the team deliver excellent results. This is the perfect role if you’re proactive, organised, and enjoy seeing the impact of your work firsthand. The main responsibilities of the role include:- Communicate regularly and professionally with National Account representatives to maintain excellent service levels. Provide professional verbal and written communication to franchisees, ensuring information is delivered accurately and promptly. Manage central billing notifications (leads, closures, on/off stops, transfer of ownerships, etc.), forwarding them to franchisees and monitoring progress. Keep customer and account information, including account details and site lists for National Accounts, up to date. Respond to queries from independent and National Account retailers, providing information and ensuring franchisees and Regional Sales Managers are updated where relevant. Handle franchisee and National Account queries efficiently, escalating issues to the Sales Support Manager or National Account Manager as needed. Work closely with the Sales Support Manager and Sales Support Controllers to ensure all Sales Department administrative procedures are carried out effectively and within agreed deadlines. Prepare accurate monthly sales analysis and reports monitoring National Account performance. Maintain and update product listings and pricing systems, communicating changes to National Account customers. Create informative spreadsheets in Excel, using functions such as VLOOKUP and OLE. Create and format the weekly Sales section of the online bulletin for distribution across the franchise network. You’ll be able to demonstrate strong attention to detail and work efficiently, with a confident and professional telephone manner. You’ll have excellent administrative and organisational skills, along with customer service experience, and you’ll bring an enthusiastic and positive approach when working with both customers and colleagues. You’ll have a good working knowledge of Microsoft Word, Excel and ACT (intermediate level). Experience using the Exchequer accounts package would be an advantage, however full training will be provided. Join a company that values your skills and lets you make a real impact in the greetings and gift card industry! Notes/Brief for Recruitment Team: Who we are Card Connection is the market leader in the franchised distribution of greeting cards and operates a Franchise Network which covers the UK and Ireland. We supply over 12,000 outlets, mainly in convenience, from independent retailers through to major National Accounts such as Spar, BP (M&S Simply Food), Budgens, WH Smith (Motorway), Shell, BWG Spar in Ireland and C.J. Lang’s Spar in Scotland. Established in 1992, we are part of UK Greetings Ltd, the British subsidiary of one of the world’s largest greeting card companies, American Greetings Inc. We provide unrivalled service to the retailer, and have been described as one of the best run franchisees in the UK. We invest in people and are proud of our reputation as a caring and professional franchisor and employer. We take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background. So if you feel like the role ticks all of the right boxes and you would love to be part of a talented team, you’re in the right place! Among the great benefits of working at Card Connection are: Employee Benefits Platform Employee Referral Scheme Pension Scheme Online Doctor and Employee Assistant Programme Employee Recognition Scheme