Salesforce Business Analyst - Service Cloud
* Outside IR35
* 6+6 Month Contract
* Remote Working
You will be joining an award winning and well established global SaaS based business. As the Salesforce Business Analyst, you will be working within a highly experienced Customer Experience team, providing advice on features, investigation of new features, requirements gathering, process documentation - all for enhancement to an existing Service Cloud platform.
Requirements:
* Strong experience and full understanding of Service Cloud
* Take requirements from the business, understand product features, and make recommendations
* Provide clear requirements definition and documentation
* Create user stories and business process mapping
* Ability to drive stakeholders and be able to push and create urgency
* Strong experience with Omni-Channel, Live Chat/ChatBots or AI features
* Strong working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology)
What's next?
If this opportunity sounds exciting and to be a good fit for you, please follow the link to apply and attach a copy of your latest CV.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
...