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We’re Hiring: Remote Spanish Bilingual Customer Support Representative
Do you love helping people and making their day just a little brighter? Are you fluent in Spanish and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.
What You'll Be Doing
As a Remote Spanish Bilingual Customer Support Representative, you’ll connect with customers from Spanish-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.
This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.
Your Core Responsibilities
* Deliver timely and friendly support in both Spanish and English via calls and chat
* Troubleshoot issues with a calm, solutions-first approach
* Accurately document all customer interactions
* Identify recurring trends and share feedback to improve processes
* Collaborate with team leads and colleagues to stay aligned on priorities
* Represent the brand with professionalism, care, and cultural sensitivity
What We're Looking For
* Fluency in Spanish and English (spoken and written)
* At least 1 year of remote or online customer service experience (contact center, e-commerce, or tech support preferred)
* Familiarity with platforms like Zendesk, Gorgias, Shopify, or similar tools
* Strong problem-solving skills and patience under pressure
* Exceptional attention to detail and a genuine desire to help
* Ability to work independently and communicate clearly with a remote team
Tools You’ll Need
* Laptop or desktop with an i5 processor or higher
* Reliable internet connection (minimum 15 Mbps upload and download)
* A quiet, dedicated workspace for calls
What’s In It for You
* Permanent work-from-home setup
* Competitive pay, reviewed annually
* Paid time off for rest and recharge
* Monthly health stipend
* Performance bonuses based on KPIs
* A team culture that values growth, accountability, and connection
Why Join Us?
At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.
If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you.
Ready to Apply?
Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
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