Technical Writer & Knowledge Manager
Akkodis is establishing a pioneering IT & Digital Centre of Excellence (CoE), designed to drive transformative technology programmes across the UK. This dynamic new team will play a key role in delivering large-scale digital, cloud, software, and infrastructure projects, supporting both public and private sector clients.
The Technical Writer & Knowledge Manager is responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the Practice’s knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible.
Responsibilities
* Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material.
* Translate complex technical information into concise, audience-appropriate content.
* Maintain document templates and standards to ensure practice-wide consistency.
* Establish and manage a centralised knowledge repository.
* Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.
* Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow.
* Capture, curate, and share lessons learned, best practices, and reusable collateral.
* Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs.
* Assist onboarding and training through documentation and knowledge resources.
* Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards.
* Partner with project managers and leads to ensure compliance and quality in deliverables.
* Contribute to quality reviews and governance boards with documentation support.
Required experience
* Experience in technical writing and/or knowledge management.
* Experience using ServiceNow Knowledge Management (authoring, workflows, governance).
* Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes.
* Familiarity with regulated environments desirable.
* Prior experience supporting IT or digital transformation projects beneficial.
Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future.
#J-18808-Ljbffr