Application Support Coordinator New College Durham
Join to apply for the Application Support Coordinator New College Durham role at New College Durham.
We are seeking a proactive, highly organized, and customer-focused Application Support Coordinator to manage helpdesk operations, change control processes, and provide second-line support to College staff. You will play a key role in ensuring the smooth operation of critical back-office systems, including Student Records Management, HR/Payroll, and Finance.
Responsibilities
* Coordinate helpdesk workload and ensure timely resolution of support requests.
* Investigate and resolve application support issues, keeping customers informed of progress.
* Liaise with the development team to escalate and address complex technical matters.
* Monitor system trends and report concerns to the Head of Department.
* Maintain accurate records, including change logs, system upgrades, and configuration updates.
* Communicate with stakeholders about software updates, patches, and system improvements.
Requirements
* Experience in delivering software application support within a professional environment.
* Strong analytical and problem-solving skills with keen attention to detail.
* Excellent communication skills and a customer-centric approach.
* Ability to manage workload efficiently and prioritize tasks effectively.
* A proactive mindset with a passion for improving systems and processes.
Benefits and Why Join Us
* Work in a collaborative and supportive environment.
* Opportunity to develop expertise with hands-on system support experience.
* Valued for innovation, efficiency, and customer satisfaction.
If you're ready for this exciting challenge, apply today!
We offer a wide range of benefits including hybrid working, family-friendly policies, generous leave, professional development opportunities, free parking, and discounts on gym and beauty treatments.
About Us
New College Durham is a high-performing, financially outstanding college committed to providing excellent training and education. We focus on creating the best outcomes for our students and are dedicated to inclusivity and diversity. We hold various recognitions for our commitment to staff wellbeing and community engagement. We are also committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
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