Customer Service Team
We are a small, family-run business with an ever-growing and diverse customer base. Based in Aylesbury, we have been successfully manufacturing packaging for over 35 years. We are seeking to add to our Customer Services team of three, which works directly alongside our customers, suppliers, and Sales and Production Teams.
The Role
This is an internal role based at our factory.
The range of things that make up the role is varied, so someone who thrives when multitasking both administratively, technically and practically is essential.
* Taking on and responding to customer phone calls and emails
* Liaising with our production and sales teams
* Processing orders
* Processing enquiries
* Liaising and purchasing goods from suppliers
* Designing packaging
* Making one-off packaging samples
* Fixing clients' problems
It is a hectic and demanding environment, so you will need to be confident, diligent and have an eye for detail. These qualities will allow you to succeed and achieve the high level of customer service we strive for and are known for. Some of the other qualities we are looking for include;
* A willingness to work hard
* Proactive nature
* Ability to understand problems and take ownership until resolution
* Confidence and accuracy with simple maths
* Ability to appreciate the importance of clear and concise communication
* Excellent writing skills
We are looking for someone with experience in the packaging industry.
The hours are 9:00 am - 5:00 pm, Monday through Friday, with a 1-hour lunch break included. This is a full-time role with a competitive salary and 23 days of annual leave (plus bank holidays).
Please send us your CV.
We are excited to hear from you and to read your CV. Any interview invitation would take place at our factory. Please indicate your salary expectations when you apply. We anticipate and intend that you will be with us long-term as our staff turnover is very low.
Job Types: Full-time, Permanent
Pay: £24,000.00-£40,000.00 per year
Work Location: In person