Service Coordinator Location: Poole Job Type: Full-time Salary: £28,000 - £33,000 DOE About the Role As a Service Coordinator, you will be at the heart of the service operation, acting as the key link between customers and the engineering team. You'll manage reactive callouts, schedule maintenance visits, and ensure a professional and efficient service is delivered every time. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and has excellent communication and organisational skills. Key Responsibilities Coordinate and book reactive callouts, servicing, and maintenance visits Serve as the primary point of contact for incoming service enquiries and updates Manage engineers' schedules to maximise efficiency across the service team Provide timely updates to clients, ensuring high levels of customer satisfaction Prepare and maintain accurate job documentation, keeping systems up to date Work closely with operations and technical teams to deliver seamless service What We're Looking For Previous experience in service coordination, scheduling, or customer support Strong organisational skills and the ability to manage multiple priorities under pressure Confident communicator with excellent verbal and written skills Comfortable using job management and scheduling systems Proactive, solutions-focused approach with strong attention to detail What's On Offer Career growth opportunities within a fast-growing business Company pension scheme Birthday off to celebrate Annual holiday increases to support work-life balance Ongoing training and development opportunities APPLY NOW! INDCP