As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team — coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of tasks around the store such as restocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll receive support for your physical, mental, and financial well‑being, plus market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Deliver friendly, welcoming, helpful, and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
* Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
* Ensure the store remains safe, legal, and fully operational.
* Maintain diligence checks and stock accuracy to make shopping a great experience for customers.
* Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in your local community, supporting your store manager with the delivery of the local Co‑op community plan.
What we’re looking for
* Striking a balance between leading and supporting your team while rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem‑solving skills.
* A desire to learn, grow, and develop your leadership skills.
* The flexibility to work a range of different shifts.
Pay and working pattern
Pay: £13.99 per hour. Contract: 20 hours per week plus regular overtime; 6‑month temporary contract, part‑time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (10:15pm) and weekends – to be discussed at interview.
Training
Full, paid training provided.
You can now apply for this role using your mobile device (no CV needed!).
Benefits
* 36 days holiday (including bank holidays, pro rata for part‑time colleagues).
* 10% Co‑op pension contribution, up to 10% employer contribution.
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* Cycle‑to‑work scheme.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
* 30% discount on all Co‑op products in-store, plus 10% discount on other brands.
* Rotas shared three weeks in advance and accessible on your phone.
* Disability Confident scheme support – we’ll offer interview to disabled candidates who apply through the scheme if they meet the minimum criteria.
Building an inclusive workplace
We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
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