Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 25 hours per week (Monday to Friday 9.00am to 2.30pm)
Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Mental Health Building Town Bridgend Salary £25,313 - £26,999 per annum pro rata Salary period Yearly
Administrative Assistant
NHS AfC: Band 3
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
The Administrative Assistant will provide effective administrative service to aid the efficient running of the Older Adult Mental Teams based at the Quarella Road Bridgend. As well as administrative tasks the post holder will collect and input statistical information on client activity in line with both local and national requirements as determined by the Welsh Government.
The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the Service.
Main duties of the job
* Organise own daily work processes
* Monitor and review data capture systems, ensuring that quality and accuracy of data capture and reporting is consistently high
* Undertake and assist in regular data accuracy checks and data cleansing
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
Detailed job description and main responsibilities
* Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public
* Deal effectively with all other correspondence and queries relating to the Service
* Ensure all patient/client correspondence and investigations are filed into casenotes within required timescales and prior to outpatient attendance
* Maintain an accurate Medical Records filing system, ensuring casenotes are tracked appropriately
* Process incoming referrals, liaising with core team members and Admin Team Leader regarding incoming referrals and allocation
* Assist in supporting the Team Meeting as and when required
* Ensure client appointment booking systems are well managed and maintained
* Carry out health and safety responsibilities in accordance with Directorate and Health Board policies and procedures
Person specification
Education/Qualifications
* 3 GCSEs or equivalent
* NVQIII Business Administration or willingness to work towards
* RSAII Typing or equivalent relevant experience
* ECDL or equivalent experience
* Medical terminology
Experience
* Previous all round office experience
* Experience of using databases
* Experience of establishing new systems of work
* Has previously worked in the NHS or similar environment
Skills
* Good interpersonal skills
* Ability to work in a challenging environment
* Good communication and listening skills
* Welsh language speaking/listening skills at Level 3 or above
Knowledge
* Ability to transfer IT skills to new applications
* Knowledge of Myrddin, WCCIS & FACE IT systems
Personal Attributes
* Non judgemental
* Sensitive to the issues faced by clients with Mental Health problems
* Flexible in approach to work and duties to meet the needs of the service
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010.
Cwm Taf Morgannwg University Health Board is a Living Wage Employer and we welcome applications in either Welsh or English.
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