Job Description
Job Title: Receptionist
Location: Premier Private GP, Bagshot
Employment Type: Full-Time/Part-Time/Zero Hour Contract
Reports To: Practice Manager
Job Purpose
The Receptionist will be the first point of contact for patients, visitors, and staff, ensuring exceptional customer service and smooth day-to-day operations of the clinic. The role combines traditional receptionist duties with medical administration, maintaining cleanliness, and contributing to continuous improvement through regular reporting and feedback.
Key Responsibilities
Reception Duties
* Greet patients and visitors warmly, ensuring a welcoming and professional environment.
* Manage phone calls, emails, and inquiries promptly and efficiently.
* Schedule appointments, manage cancellations, and coordinate follow-ups using the patient management system (e.g., Meddbase).
* Process payments for consultations, assessments, and treatments.
* Provide basic information about clinic services and assist patients with registration processes.
Sales and Patient Engagement
1. Act as a Sales Associate by confidently presenting clinic services, health packages, and membership options to patients.
2. Convert general inquiries into priv...