Facilities Manager
Location: Greenwich (on-site)
Contract: Temporary (8 weeks holiday cover)
Reports to: Senior Property Manager / Operations Director
Role Overview
Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges.
Key Responsibilities
Operations
* Manage daily estate operations and service delivery
* Oversee cleaning, security, maintenance, grounds, and waste services
* Maintain high estate standards and appearance
* Manage repairs, maintenance, and resident requests
Customer Service
* Deliver excellent service to residents and occupiers
* Handle feedback and resolve complaints quickly
* Communicate updates on works and disruptions
* Build strong relationships with residents and stakeholders
Contractor Management
* Manage suppliers and contractors on site
* Ensure compliance with contracts, KPIs, and safety procedures
* Conduct reviews, audits, and performance meetings
* Approve permits, RAMS, and safe systems of work
Health & Safety
* Ensure compliance with H&S, fire, and legal requirements
* Monitor risk assessments and safety actions
* Carry out site inspections and manage incidents
* Oversee emergency procedures
Finance Support
* Assist with budgets and cost control
* Support service charge management and reporting
* Review supplier costs and identify savings
Reporting & Admin
* Maintain accurate records and systems
* Produce monthly reports
* Track actions from audits and inspections
Collaboration
* Work closely with the Senior Property Manager
* Liaise with landlords, residents, and stakeholders
* Support continuous improvement initiatives
Skills & Experience
Essential
* Experience in facilities or residential estate management
* Strong customer service and communication skills
* Experience managing contractors and services
* Knowledge of health & safety compliance
* Budget or service charge exposure
* Good IT skills (MS Office, especially Excel)
Desirable
* IOSH / NEBOSH qualification
* Experience with reporting and KPIs
* Experience managing large estates
* Knowledge of service charge processes
Personal Qualities
* Customer-focused and professional
* Organised and proactive
* Strong problem-solving skills
* Able to manage multiple priorities
* Focused on high standards and improvement
Success in the Role
* Smooth day-to-day estate operations
* High resident satisfaction
* Contractors deliver safely and effectively
* Costs are well managed
* Strong support to senior management
* KPIs and service standards consistently met