Empower Healthcare. Elevate Patient Outcomes. Join the Team Behind It All.
£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)
Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for a Customer Support Officer who shares our vision.
As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution-h-trak-which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.
About the Role
This is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.
Your Key Responsibilities:
Customer Support:
1. Act as the first point of contact for customer queries and support requests
2. Manage and respond to service tickets via Freshdesk within agreed SLAs
3. Deliver on-site support and refresher training when required