Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Bangor MN Branch
Join to apply for the Customer Experience Advisor role at Santander UK.
Responsibilities
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring / Qualifications
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What else you need to know
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am – 6:00pm
* The role is based in our Bangor MN Branch
Benefits
* Starting salary of £24,000 plus £500 annual cash allowance to spend on benefits
* 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 additional days
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits at discounted rates (medical and dental insurance, health assessments)
* Free digital health services, including GP access
* Wellbeing apps and online classes
* Company pension contributions (up to 12.5% with employee contributions; 8% from employer)
* Life and income protection insurance with optional additional cover
* Charitable giving and community partnerships
* Share in Santander’s success through share plans
* 24/7 access to an online employee discount platform
* Staff versions of Santander products with reduced fees where available
Right to work
Right to work in the UK is required to commence employment. A visa or permit may be required depending on citizenship; if a valid right to work is not held, Santander will not proceed with the application.
What to do next
If this sounds like a role you’re interested in, please apply. For accessibility needs or recruitment process assistance, contact resourcing@santander.co.uk.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales, Public Relations, and Customer Service
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