Overview
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Account Manager - Roadside Assistance
Location: Croydon / Hybrid (typically 1 day per week in the office)
Hours: 09:00 - 17:30
Working Style: Flexible hybrid working
Salary: Discussed at interview
Benefits: Company car + full Allianz Partners benefits package
Responsibilities
The Role
We are looking for an experienced Account Manager to join the Roadside Assistance team. Reporting to the Head of Sales - Roadside Assistance, you will be responsible for managing and developing key partner relationships, ensuring we deliver on our commercial, strategic and customer commitments.
This role plays a central part in driving growth, strengthening partnerships and ensuring that Allianz Partners continues to deliver a high-quality, compliant and competitive service within the Roadside Assistance market.
You will oversee all aspects of your partner portfolio, from day-to-day relationship management to long-term strategic planning, ensuring alignment with contractual obligations, regulatory requirements and business objectives.
Partnership & Relationship Management
* Build strong, collaborative relationships with partners to drive performance and growth
* Act as the primary point of contact, ensuring clear communication and effective decision-making
* Coach partners on Allianz Partners' products, services and value proposition
Commercial Delivery
* Deliver budgeted revenue and organic growth by identifying new opportunities
* Review processes and products to enhance the partnership and service proposition
* Maintain accurate records of opportunities, renewals and contacts in Salesforce
Governance & Compliance
* Ensure alignment with group strategy, risk frameworks and internal standards
* Ensure compliance with all relevant regulations, policies and contractual requirements
* Provide clear upward and downward communication to stakeholders and governance forums
* Support budgeting and forecasting processes
Reporting & Insight
* Produce and review key reports, including:
o Monthly account development updates
o Budgets
o Strategic account plans
Internal Collaboration
You will coordinate internal teams to ensure seamless delivery of partner requirements, including:
* Operations
* Finance
* Underwriting
* Product, Marketing & Innovations
* Legal & Compliance
* HR
Profile & Requirements
* Minimum 3 years relationship management experience.
* Automotive industry experience (5+ years) desirable
* Strong B2B relationship management background
* Excellent communication and presentation skills
* Strong organisational skills with the ability to manage multiple priorities
* Confident user of Microsoft Office, especially Excel and PowerPoint
* Adaptable, collaborative and comfortable working in a fast-paced environment
* Diplomatic with strong relationship-building skills
* Full UK driving licence (preferably clean)
Benefits
* Company car
* Full Allianz Partners benefits package
* Development opportunities through Achieving Excellence Through Learning
* Access to discounts, medical cover, pension scheme and more
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