Our established client is seeking a Customer Service Coordinator – Supply Chain – Import / Export.
Location: Near Gillingham, Kent – no remote working available
Hours: 8.30am to 5.00pm, Monday to Thursday, 9am to 3pm on Friday
Benefits: 25 days annual leave + BH, non-contractual biannual bonus and more
Customer Service Coordinator Skills
This role requires a high degree of accuracy of data input and the ability to maintain composure under pressure, while managing multiple, competing priorities.
Responsibilities
* Be responsible for planning, coordination & control of the production process for specified customers, escalating any concerns to the Operations Manager
* Support import export documentation, logistics coordination, and communication with freight forwarders (if experienced)
* Support Amazon related tasks such as order management, shipment creation, and resolving Amazon platform issues
* Ensure that UK production (packing) is cost effective & identify savings where possible.
* Chase UK & FE suppliers for delivery dates, negotiating on improved dates where necessary.
* Manage stock control using current IT packages, including annual stock take
* Liaise with customers regarding availability, managing customer expectations & providing the best possible customer service.
* Resolve issues relating to production planning conflicts & issues
* Raise purchase orders & delivery notes, update goods‑in and finished goods information
* Book in deliveries with customers and hauliers & arrange UK collections where necessary
Qualifications & Essential Experience
* GCSE grade B/C (5 or 6) in English & Mathematics or equivalents.
* Experience of Microsoft Office confident in Excel
* Experience of supply chain software systems with accurate data inputting skills
* A general understanding of production planning principles, theories & concepts
Preferred
* Experience of working in a customer services.
* Experience of dealing with customers and colleagues in Europe and the Far East
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