Customer Support Agent - Hospital to Home Service
Hospital2Home (H2H) provides essential support to patients receiving feeding care once they have been discharged from hospital and returned home. Working closely with the dedicated nursing team, who manage the clinical aspects of patient feeding, the Customer Service Coordinator play a key frontline role in ensuring each patient receives exceptional service and care.
This is a fantastic opportunity for someone who enjoys being part of a friendly, collaborative team and is motivated by making a real difference in people’s lives. You’ll work from our bright, modern open-plan office and receive full training through our structured 3-month onboarding programme, led by our in-house trainer.
Working Hours
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Core shifts: Monday–Friday between 08:00 and 20:00
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Typical shifts: 08:00–16:30 or 09:00–17:30
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Rotational shifts: 10:00–18:30 and 11:30–20:00 (one week every two months)
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Saturday (1 per month): 09:00–13:00 (paid at overtime rate x1.75)
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On-call segments: Available at an enhanced additional rate
What You’ll Love About Working Here
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Flexible option to work from home one day per week
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Overtime opportunities at enhanced pay rates
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Free on-site parking
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Onsite canteen featuring a Starbucks station
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Onsite gym with modern equipment, including a Peloton bike
What We’re Looking For
We’d love to meet people who are:
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Warm, empathetic, and great communicators
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Team-oriented with a proactive, can-do attitude
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Interested in building a career that genuinely impacts others
During the interview process, we’ll want to learn more about you - your experience, what you’re looking for in a new role, and your availability. This is also your chance to ask any questions to make sure H2H is the right fit for you too