We’re working with a fast-growing SaaS business that’s making a real impact across both the public and private sectors. Their software helps clients streamline operations and improve service delivery and they’re now looking to bring a Customer Success Executive on board to support continued growth.
What You’ll Be doing:
You’ll be responsible for managing customer relationships after implementation, ensuring clients get the most out of the platform and continue to see value over time.
* Building and maintaining strong client relationships post go-live
* Running check-ins, workshops, and planning sessions to support adoption
* Working closely with internal teams (Product, Support, Implementation, etc.) to align on customer goals
* Monitoring support tickets and helping remove blockers
* Feeding back insights to the product team to help drive improvements
* Creating helpful customer content like webinars, how-to guides, and case studies
What We’re Looking For:
* 1+ year in a Customer Success, Account Management, or similar client-facing role (ideally in a SaaS or tech environment)
* Confident communicator, able to engage both technical and non-technical contacts
* Experience managing multiple accounts and driving customer satisfaction
* Comfortable delivering product demos and training sessions
* Organised, proactive, and genuinely focused on helping customers succeed
What you’ll get in return:
* £30,000 plus commission
* Hybrid Working
* 25 days’ holiday + bank holidays
* Join a growing, mission-driven company with a strong reputation in the market
* Work with a supportive team and gain exposure across multiple departments
* Clear opportunities for learning, development and progression
* Room to grow in a fast-scaling, values-led organisation
Interested?
Apply now or reach out to May for more information.
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