Job Summary
AgentOS PropTech Group is on a mission to transform the property sector with smart, AI-first technology. Our products: agentOS, agentPay, and Calmony, power property management, rent automation, and client accounting for thousands of professionals across the UK.
We're now looking for a Senior Customer Operations Manager to lead our customer-facing teams and drive the next stage of operational excellence as we scale.
Job Description
About AgentOS PropTech Group
AgentOS PropTech Group is a leader in property technology, banking technology and client accounting, offering a suite of innovative products:
agentOS, agentPay, and Calmony
, that streamline property management, rent automation, and client accounting.
As we transition into an
AI-first company
, we are seeking senior operators who can help us
scale, innovate, and transform
the way property professionals work.
We operate at the intersection of
PropTech, FinTech, and SaaS
, delivering intelligent, automated solutions that empower our clients to focus on what matters most.
We are a
values-driven organisation
that puts people's interests at heart, fosters curiosity, and thrives on innovation, agility, and accountability - all within a supportive and collaborative culture.
Role Overview
As the
Senior Customer Operations Manager
, you will play a pivotal role in scaling and strengthening our customer-facing operations. You will oversee
support, client accounting, and professional services
, ensuring excellence in service delivery, compliance, and customer experience.
This is a
hands-on leadership role
where you'll manage two small but high-impact teams (7 people in total, including two team leads), while also shaping operational strategy and enabling growth.
You Will Be Instrumental In
* Driving operational excellence.
* Developing talent - including the next generation of managers.
* Overseeing the development and delivery of professional services.
* Embedding AI-first workflows that enhance productivity and customer satisfaction.
Key Responsibilities
Strategic Leadership
* Define and execute the customer operations strategy aligned with company-wide OKRs.
* Champion the adoption of AI tools and automation to drive efficiency and scalability.
* Collaborate with the CEO and senior leadership to align operations with business goals.
Operational Excellence
* Oversee service delivery across support, accounting, and professional services.
* Lead the development and delivery of professional services, ensuring client value and revenue growth.
* Ensure delivery against OKRs, SLAs, and revenue-related objectives.
* Drive continuous improvement initiatives through operational innovation and structured workflows.
Talent Development
* Develop and grow talent, including the next generation of managers.
* Support team growth through structured training, coaching, and performance development.
* Foster a culture of accountability, curiosity, and customer-first thinking.
Governance & Compliance
* Ensure compliance with FCA requirements and those of our banking partners (Griffin, Modulr).
* Maintain high standards of data integrity, security, and operational risk management.
Required Skills & Experience
* 7+ years in customer operations leadership within SaaS, PropTech, or FinTech.
* Proven success in scaling operations and leading transformation initiatives.
* Experience in professional services development and delivery.
* Strong background in talent development, creating pathways for future leaders.
* Experience with AI tools, automation, and digital transformation.
* Strong commercial acumen and strategic thinking.
* Excellent communication and stakeholder management skills.
* Familiarity with tools such as Zendesk, HubSpot, and AI platforms.
What We Offer
* A senior leadership role in a high-growth, AI-first company.
* £55,000 – £60,000 base.
* Flexible working and a culture that values autonomy and innovation.
* Enhanced annual leave: 28 days + bank holidays, rising to 31 days after 3 years.
* Career progression opportunities within a growing tech ecosystem.
* Access to wider career pathways and leadership development within the Volaris and Constellation Software groups, offering long-term growth across a global network of software companies.
* Regular team events, learning sessions, and innovation workshops.
* Occasional travel for client visits, office collaboration, conferences, and training.
How To Apply
Send us your CV and a short note on how you've
developed talent, delivered professional services, or scaled customer operations
- we'd love to hear your story.
Worker Type
Regular
Number Of Openings Available
1