About Selina
At Selina Finance, our mission is to give people access to the wealth they have in their homes by building a next-generation digital lender, starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, yet homeowners often rely on high-interest consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. Our product is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.
We are building an incredible team and culture of high performance, development, reward, and recognition, ready for the next phase of our journey. This is where you come in!
We have several achievements to be proud of:
* Voted top 30 in ‘Tempos 100 best start-ups to work for 2023’
* 19 different nationalities across our London and Manchester offices
* Series B funded by leading VC funds
* Disability Confident and BCorp Certified
* Rated highly in our employee survey for Workplace Culture, Work Life/Balance, and Employee Recognition
We are seeking a customer-centric Case Manager with excellent attention to detail to join our Direct Sales team. This role is crucial in managing the pipeline of loan applications efficiently, requiring effective communication with customers, underwriters, and mastery of Selina's application and underwriting policies. Ideal candidates will have experience in mortgage or consumer lending roles and possess excellent organizational and time management skills.
What will you be doing?
* Packaging and submitting loan applications from our online channels
* Assessing documentation validity and adequacy before submission
* Communicating effectively with customers and internal teams throughout the application process
* Managing the application pipeline and updating customers on their application status
* Providing professional and polite customer service via email and telephone
What we offer:
* £27,000 - £32,000 base salary, depending on experience (review after probation)
* Monthly commission based on cases submitted
* 25 days annual leave plus bank holidays
* Bi-annual discretionary bonus
* Growth Shares, Annual L&D budget, Cycle to work scheme, 3% pension contribution, and other benefits
We are an equal opportunities employer, committed to diversity and inclusion, welcoming applications from underrepresented groups and providing constructive feedback to all candidates.
What about you? What do you need to bring/have?
* 2-4 years experience in mortgage or consumer lending, case management, or underwriting
* Ability to quickly learn lender policies and packaging requirements
* Strong administrative, organizational, and time management skills
* Excellent attention to detail and familiarity with lender portals and CRM systems
* Confident, empathetic communicator focused on customer satisfaction
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