Company Overview
Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
Montcalm East are
looking for a reliable and enthusiastic Housekeeping Supervisor to join our
team. Help to shape the Montcalm Collection’s next chapter and showcase your
skills. Become a trusted ambassador for one of our hotels and take advantage of
the opportunity to move between properties, achieving the service and product
delivery standards for the department with a high degree of customer care and
service.
Benefits
* Collaborative and
empowering team dynamics.
* Pathways for
promotions and growth within the brand.
* Recognition and
Rewards Program.
* Access to an array
of discounts via our Benefits Platform.
* Comprehensive
training through Certified Classroom and E-Learnings.
* 28 holidays
annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
* Health incentives:
Cash-back on optical, dental, chiropractic, and physio services.
* Concession on gym
memberships.
* Nutritious meals
provided during shifts.
* Inclusive pension schemes
Key Responsibilities
* Supervise and coordinate activities of housekeeping staff,
including room attendants, public area cleaners, and laundry personnel.
* Regular inspections of guest rooms, public areas, and
back-of-house areas to ensure cleanliness and adherence to hotel standards.
* Check and ensure all assigned rooms and public areas are clean
and presentable to provide a hist standard level service to guests
* Carry out Room Attendant and House Attendant duties when
require
* Assist manager in mentoring housekeeping staff, fostering a
positive and cooperative work environment
* Address and resolve guest complaints related to
housekeeping services promptly and effectively.
* Maintain inventory of cleaning supplies, linens, and other
housekeeping materials, placing orders as necessary.
* Ensure compliance with health and safety regulations and
hotel policies.
* Collaborate with other departments to ensure seamless guest
service and operational efficiency.
* Address guests' service needs in a professional, positive,
and timely manner.
* Identify and correct unsafe work procedures or conditions
and/or report them to management.
* Conduct regular checks of company cleaning tools,
equipment, machines.
* Promptly address to Manager and maintenance team any rooms
and public areas.
* Oversees operation of Laundry/Valet and Uniform Room
Essential Skills
* Housekeeping experience in the supervisory capacity in
hotels preferable
* Hands-on experience with cleaning and maintenance tasks for
large property
* Excellent organisational and team supervising skills
* Ability to work alone in busy environment
* Stamina to handle physical demanding jobs
* Flexibility to work various shifts, including evenings and
weekends
* Excellent interpersonal and communication skills
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives each individual brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we are dedicated to providing a workplace free
from discrimination and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this particular
role.