Recruit4staff are representing a leading travel business in their search for a Customer Care Executive to work in Chester
Job Details:
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* Pay: £25,000 per annum
* Hours of Work: Monday to Friday, 9am to 5.30pm
* Duration: Permanent
* Benefits: Staff travel discounts, performance-related bonuses, free on-site parking, training and development opportunities, standard pension, 22 days holiday increasing by 1 day each year up to 25 days, Helping Hand medical support.
Job Role: As a Customer Care Executive, you’ll thrive in a fast-paced customer-focused environment, using your excellent communication skills to handle a high volume of inbound calls and emails. You’ll resolve customer queries effectively and professionally, ensuring every customer receives a positive experience to encourage repeat bookings. You’ll also manage documentation, booking queries, flight amendments, and crisis support where needed.
Essential Skills, Experience, or Qualifications:
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* Travel industry experience
* Customer service experience in a fast-paced office
* GCSE English and Maths: Grade 4 or above (or equivalent)
Advantageous Skills, Experience, or Qualifications
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* GDS experience with Galileo
* Experience in conflict resolution
* Excellent telephone manner
* Skilled in Microsoft Office (Word / Excel)
* Excellent numeracy and literacy
* Able to manage a diverse range of duties
Additional Information
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* Modern office environment
* Full training provided
* Supportive team culture
* Career progression opportunities
Commutable From: Chester, Wrexham, Mold, Flint, Connahs Quay, Ellesmere Port
Similar Job Titles: Customer Service Representative, Contact Centre Agent, Call Centre Executive, Technical Support Executive, Client Services Executive
For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.