Customer Engineering Coordinator Tachbrook Park Permanent, Full-time, Hybrid About the Role This is a varied and important role supporting Calor’s gas emergency response, service delivery, and company asset maintenance programmes. You’ll play a key part in ensuring the safe, compliant and efficient coordination of work, while delivering a high standard of service to both internal colleagues and external customers. Working closely with engineers, depots, contractors and customer-facing teams, you’ll be responsible for managing work orders, appointments and customer communications, ensuring processes are followed and issues are resolved effectively. This role offers great exposure to multiple parts of the business and is ideal for someone looking to develop their operational, planning and stakeholder management skills. What You’ll Be Doing Managing and administering gas-related emergency and service work orders in line with Calor policies and training Scheduling colleagues and confirming customer appointments in a timely manner Raising and managing purchase orders through Calor’s ERP system Ordering materials, arranging deliveries and supporting work planning Reviewing cancellations, aborts and follow-on appointments Supporting work order closure and accountancy (TECO) processes Managing cases within Calor’s CRM system and maintaining accurate records Handling incoming calls and queries from customers, engineers, depots and contractors in line with SLAs Producing customer correspondence using Calor templates and approved formats Ensuring GDPR compliance and maintaining up-to-date customer contact details Taking ownership of customer queries and complaints through to resolution Promoting Calor services where appropriate and delivering empathetic, professional communication Demonstrating strong teamwork, sharing best practice and supporting colleagues across departments Contributing ideas to improve processes and enhance customer experience Always prioritising safety, wellbeing and compliance What We’re Looking For Excellent written and verbal communication skills Strong interpersonal skills with a calm, confident and professional approach Ability to use initiative, analyse problems and make informed decisions A flexible and adaptable team player with a strong customer focus Tenacity in achieving business and team goals Experience in a customer service or call centre environment is desirable but not essential Educated to GCSE standard (or equivalent), including English and Mathematics Why Apply? Gain exposure to critical operational and safety-led processes within Calor Develop skills in planning, coordination, stakeholder management and systems Work closely with a wide range of teams across the business Build experience that supports future progression within customer operations, planning or technical support roles