Job Title: Planning Administrator
Location: Exeter
Hours: 37 hours per week, Monday Friday 9:00 17:00
Contract Length: ASAP end of March 2026
Pay Rate: £13.83
About the Role
We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.
This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.
Key Responsibilities
1. Processing no-access repair cases on Civica from start to finish with accuracy
2. Working closely with Customer Services, Enforcement, Housing, and Planning teams
3. Providing general administrative support to the Planning team
4. Understanding and applying legislation relating to no-access repairs
5. Keeping system and process knowledge up to date and compliant
6. Checking and updating customer contact details and investigating booking issues
7. Delivering a high-quality, customer-focused service
8. Producing daily reports on no-access KPIs and identifying trends using Microsoft Ex...