Overview
Remortgage Case Manager role at ADDEV Materials Aerospace. Location: Leeds (Hybrid, choose 2 days per week in our modern offices at West One Village). Contract: Permanent, Full-time. Salary: Competitive, plus annual bonus and benefits.
Responsibilities
* Manage a high-volume caseload of remortgage matters from start to finish, with administrative support.
* Handle the more technical and challenging elements of the remortgage process with confidence.
* Deliver an outstanding service to clients, introducers, and business partners at every stage.
* Manage complex queries efficiently, resolving issues while protecting both the clients and the business interests.
* Ensure all matters are billed correctly and that completion funds are transferred accurately and securely.
* Maintain files to the highest standards, ensuring compliance with SLAs, regulatory requirements, and industry best practice.
* Keep accurate and comprehensive records, including detailed telephone notes, while managing calls and emails promptly.
* Organise and prioritise workload effectively, ensuring deadlines are met and cases progress without delay.
* Take ownership of personal performance, consistently meeting and exceeding agreed targets.
* Proactively identify risks and implement solutions to prevent potential challenges.
* Support the development of Trainee Case Managers through guidance and coaching.
* Enhance the client journey by maximising the use of digital conveyancing systems and tools.
Experiences
* 2+ years experience as a Senior Case Executive handling complex remortgage cases
* Solid Remortgage experience
* Strong understanding of UK property law, remortgaging processes, and lender requirements
* Familiarity with regulatory requirements, including Anti-Money Laundering (AML) and GDPR
* Passion for providing an exceptional customer experience
* Sale and Purchase experience is an advantage.
Benefits
* Competitive salary + annual bonus
* Hybrid working 2 days in our Leeds offices (you choose the days)
* 25 days holiday (plus bank holidays), increasing with service
* Wellbeing days and wellness initiatives
* Modern workspace with open-plan seating, yoga classes, and on-site coffee shop
* Generous pension & health plan contributions
* Career progression opportunities across the PEXA Group
Its more than just a job — a springboard into conveyancing with a supportive, client-focused team.
About the Employer
Hi, were Optima Legal, part of the PEXA Group. We are a specialist property law firm with an ABS status, serving as a conveyancer of choice for 8 out of 10 major banks and lenders in the UK and employing over 300 UK-based staff. The team handles thousands of conveyancing transactions daily and is led by experienced solicitors specializing in remortgage transactions.
Why join Optima Legal? We attract, develop and retain a diverse range of people in a variety of roles and specialisms. Our transparent approach and open-door policy make Optima Legal a great place to work, and as our business grows, we are looking for ambitious, talented people to join us.
Location: Leeds (Hybrid 2 days in the office) Contract: Permanent, Full-time Senior Case Executives / Remortgage Case Handlers role within the team.
Privacy & Compliance
To be conducted as part of post offer employment checks: The personal information we have collected from you will be shared with Cifas. Your data processing and privacy rights are described in our privacy notice at the link provided in the original posting. GDPR Compliance details are stored with the UK GDPR and Data Protection Act 2018 information for recruitment purposes.
#J-18808-Ljbffr